{"id":3643,"date":"2026-04-11T01:28:44","date_gmt":"2026-04-11T01:28:44","guid":{"rendered":"https:\/\/ophone.ca\/?p=3643"},"modified":"2026-04-11T01:28:47","modified_gmt":"2026-04-11T01:28:47","slug":"return-and-refund-policy","status":"publish","type":"post","link":"https:\/\/ophone.ca\/fr\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"<p><strong>1. All Sales Final (Devices &amp; Accessories)<\/strong> All sales are strictly final. We do not offer refunds. We only accept returns for items that are confirmed to be defective out of the box.<\/p>\n\n\n\n<p><strong>2. 14-Day Replacement for Defective Items<\/strong> If a product is defective, we will offer a direct replacement for the same item within <strong>14 days<\/strong> of the original purchase date. The item must be returned in its original packaging with the original receipt.<\/p>\n\n\n\n<p><strong>3. Restocking Fee<\/strong> In the rare event that an exception is made and a return or exchange is authorized by management for a non-defective item, a <strong>25% restocking fee<\/strong> will be firmly applied.<\/p>\n\n\n\n<p><strong>4. Repair Services Warranty<\/strong> All repair services are non-refundable. We stand behind our work and provide a <strong>15-day warranty<\/strong> on the parts replaced during the repair. <em>Please Note: This warranty is strictly voided if the device sustains any subsequent physical damage, screen cracking, or liquid\/water damage after leaving our store.<\/em><\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>1. All Sales Final (Devices &amp; Accessories) All sales are strictly final. We do not offer refunds. We only accept returns for items that are confirmed to be defective out of the box. 2. 14-Day Replacement for Defective Items If a product is defective, we will offer a direct replacement for the same item within 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